Summary of Our Top Picks
We’ve reviewed several of the best business VoIP providers to help you make an informed decision for your company. Our top picks offer a range of features, pricing, and scalability, ensuring there’s a perfect fit for businesses of all sizes.
Nextiva is our top recommendation for businesses seeking a comprehensive VoIP solution. It offers an extensive set of features, including unlimited calling, video conferencing, and CRM integration, all backed by a reliable network and excellent customer support. Its scalability makes it suitable for businesses ranging from small startups to large enterprises.
RingCentral MVP stands out for its all-in-one communication platform. Beyond standard VoIP features, it provides team messaging, task management, and file sharing, making it a robust solution for collaborative environments. Its user-friendly interface and strong mobile app ensure seamless communication across devices.
Ooma Office is an excellent choice for small businesses and startups looking for an affordable yet feature-rich VoIP service. It offers essential features like a virtual receptionist, extension dialing, and call forwarding without breaking the bank. Its straightforward setup and reliable service make it a hassle-free option.
Dialpad is a strong contender for businesses prioritizing AI-powered features. Its voice intelligence capabilities provide real-time transcriptions, sentiment analysis, and action item detection, enhancing productivity and call quality. It’s particularly beneficial for sales and customer service teams.
8×8 X Series offers a unified communications solution that integrates voice, video, chat, and contact center functionalities. It’s ideal for businesses that require a comprehensive platform to manage all their communication needs from a single interface. Its global presence and robust security features add to its appeal.
Best Business VoIP Providers of 2024 (Reviewed)
Choosing the right business VoIP provider can significantly impact your communication efficiency and bottom line. With numerous options available, it’s crucial to understand what each provider offers to make an informed decision. Our detailed reviews highlight the strengths and weaknesses of each service, helping you find the perfect match for your business.
1. Nextiva: Best Overall Business VoIP Provider
Nextiva stands out as our top pick for business VoIP due to its comprehensive feature set, reliability, and excellent customer support. It’s an ideal solution for businesses of all sizes, offering scalable plans that grow with your company.
Nextiva offers a robust suite of communication tools designed to streamline business operations. Key features include unlimited voice and video calling, team messaging, and online fax. The platform also integrates seamlessly with popular CRM systems like Salesforce and HubSpot, enhancing productivity and customer management.
Nextiva’s call management features are particularly impressive, with options like auto-attendant, call routing, and voicemail-to-email. These tools ensure that no call goes unanswered and that customers are always directed to the right department or individual. The service also provides advanced analytics, giving businesses insights into call volumes, agent performance, and customer satisfaction.
From a reliability standpoint, Nextiva boasts a 99.999% uptime guarantee, ensuring your communication lines are always open. Their customer support is highly rated, offering 24/7 assistance via phone, chat, and email. This level of support is crucial for businesses that rely heavily on their communication systems.
Nextiva offers various pricing tiers, starting with the Essential plan at $18.95 per user per month. This plan includes unlimited voice and video calling, voicemail, and online fax. Higher-tier plans, such as Professional and Enterprise, offer additional features like CRM integration, call recording, and advanced analytics. While Nextiva might be slightly more expensive than some competitors, the value it provides through its extensive features and reliable service justifies the cost.
Overall, Nextiva is an excellent choice for businesses seeking a reliable, feature-rich, and scalable VoIP solution. Its comprehensive offerings and strong customer support make it a top contender in the business VoIP market.
Pros:
- Comprehensive feature set
- High reliability (99.999% uptime)
- Excellent 24/7 customer support
- Scalable plans for all business sizes
- Seamless CRM integrations
Cons:
- Can be more expensive than basic providers
- Some advanced features are only available in higher tiers
2. RingCentral MVP: Best All-in-One Communication Platform
RingCentral MVP (Message, Video, Phone) is a powerful all-in-one communication platform that integrates voice, video conferencing, team messaging, and contact center solutions into a single, cohesive service. It’s perfect for businesses that need a unified approach to communication and collaboration.
RingCentral MVP’s core strength lies in its ability to provide a seamless communication experience across multiple channels. Users can switch effortlessly between calls, video meetings, and team chats, ensuring continuous workflow. The platform supports HD video conferencing with screen sharing and recording capabilities, making it ideal for remote teams and virtual meetings.
The team messaging feature allows for instant communication, file sharing, and task management, reducing the need for multiple applications. RingCentral also offers robust call management features, including advanced call routing, voicemail-to-text, and call analytics. Its integration capabilities extend to over 250 business applications, including Microsoft 365, Google Workspace, and Salesforce.
RingCentral MVP offers competitive pricing plans, starting with the Essentials plan at $20 per user per month. This plan includes unlimited calls, team messaging, and document sharing. Higher-tier plans, such as Standard, Premium, and Ultimate, offer additional features like video conferencing, call recording, and advanced analytics. While the pricing can increase with more features, the value of having an integrated platform often outweighs the cost.
Customer support is available 24/7 via phone and chat, with comprehensive online resources and a community forum. RingCentral’s mobile app is highly rated, providing full functionality on the go, which is essential for businesses with mobile workforces.
In summary, RingCentral MVP is an excellent choice for businesses looking for a comprehensive, integrated communication solution. Its rich feature set and strong collaboration tools make it a top contender for unified communications.
Pros:
- All-in-one communication platform
- Seamless integration of voice, video, and messaging
- Extensive app integrations
- Robust mobile app
- 24/7 customer support
Cons:
- Can be pricey for small businesses
- Complex feature set might require a learning curve
3. Ooma Office: Best Business VoIP for Small Businesses
Ooma Office is specifically designed to meet the needs of small businesses, offering an affordable, easy-to-use, and reliable VoIP service. It provides essential communication features without the complexity or high cost often associated with enterprise-level solutions.
Ooma Office includes all the fundamental features a small business needs, such as a virtual receptionist, extension dialing, call forwarding, and voicemail. It also offers advanced features like a conference bridge, ring groups, and a mobile app, allowing businesses to manage calls from anywhere. The setup process is straightforward, enabling businesses to get up and running quickly without technical expertise.
Pricing for Ooma Office starts at $19.95 per user per month for the Ooma Office Essentials plan. This includes unlimited calling in the U.S. and Canada, a toll-free number, and a virtual receptionist. The Ooma Office Pro plan, at $24.95 per user per month, adds features like call recording, videoconferencing, and enhanced call blocking. These competitive prices make Ooma Office an attractive option for budget-conscious small businesses.
Ooma’s reliability is well-regarded, with a focus on delivering clear call quality and consistent service. Customer support is available through phone, email, and an extensive online knowledge base. While it may not offer as many advanced integrations as some larger providers, its targeted feature set is perfectly suited for its intended audience.
In conclusion, Ooma Office is an excellent choice for small businesses seeking an affordable, user-friendly, and reliable VoIP solution. Its focus on essential features and ease of use makes it a standout option in the small business market.
Pros:
- Affordable pricing plans
- Easy setup and management
- Essential features for small businesses
- Reliable call quality
- Good customer support
Cons:
- Limited advanced features compared to enterprise solutions
- Fewer third-party integrations
4. Dialpad: Best Business VoIP with AI Features
Dialpad is a cutting-edge business VoIP provider that leverages artificial intelligence to enhance communication and productivity. It’s an ideal choice for businesses that want to gain deeper insights from their conversations and automate routine tasks.
Dialpad’s standout feature is its Voice Intelligence (Vi), which provides real-time transcriptions, sentiment analysis, and smart summaries of calls. Vi can also detect action items and provide coaching recommendations to agents during live calls, significantly improving customer service and sales performance. This AI-powered approach transforms raw conversation data into actionable insights.
Beyond AI, Dialpad offers a full suite of VoIP features, including unlimited calling, video conferencing, team messaging, and SMS. It integrates with popular business tools like Salesforce, Zendesk, and Google Workspace, allowing for a unified workflow. Its user-friendly interface and mobile app ensure that communication is always accessible, whether in the office or on the go.
Dialpad offers flexible pricing, starting with the Standard plan at $15 per user per month. This plan includes unlimited calling, video meetings, and team messaging. The Pro and Enterprise plans offer advanced AI features, call recording, and additional integrations. While Dialpad’s AI features are powerful, they are most beneficial for businesses that can fully utilize these advanced capabilities.
Customer support is available 24/7 for Pro and Enterprise users, with a comprehensive help center and community forum for all users. Dialpad’s focus on innovation and AI integration makes it a forward-thinking choice for modern businesses.
Pros:
- Advanced AI features (real-time transcription, sentiment analysis)
- Seamless integration with business applications
- User-friendly interface
- Robust mobile app
- Flexible pricing plans
Cons:
- AI features might be overkill for very small businesses
- Higher tiers can be expensive
5. 8×8 X Series: Best for Unified Communications and Contact Center
8×8 X Series is a comprehensive unified communications as a service (UCaaS) solution that combines voice, video, chat, and contact center functionalities into a single platform. It’s particularly well-suited for businesses that require an integrated approach to internal and external communications, especially those with significant customer service operations.
The 8×8 X Series offers a rich set of features, including unlimited calling in multiple countries, HD video conferencing, team messaging, and robust contact center capabilities. Its contact center solution includes intelligent routing, IVR, call queues, and detailed analytics, empowering businesses to deliver exceptional customer service. The platform also provides advanced analytics and reporting tools, giving insights into communication patterns and agent performance.
8×8’s global presence and extensive network infrastructure ensure reliable service and high-quality calls, even for international communications. It integrates with popular CRM and business applications like Salesforce, Microsoft Dynamics, and Zendesk, streamlining workflows and improving data accuracy.
Pricing for 8×8 X Series varies depending on the specific tier and features required. Plans start from $15 per user per month for basic VoIP services and scale up to enterprise-level solutions that include advanced contact center features. While it can be a significant investment for smaller businesses, the comprehensive nature of the platform makes it a cost-effective solution for larger organizations with complex communication needs.
Customer support is available 24/7, with dedicated account managers for enterprise clients. 8×8’s commitment to security and compliance, including HIPAA and GDPR, adds an extra layer of trust for businesses handling sensitive customer data.
In conclusion, 8×8 X Series is an excellent choice for businesses seeking a powerful, integrated UCaaS and contact center solution. Its comprehensive features, global reach, and strong security make it a top contender for organizations with complex communication requirements.
Pros:
- Comprehensive UCaaS and contact center solution
- Global presence and reliable service
- Extensive integrations with business applications
- Strong security and compliance features
- Advanced analytics and reporting
Cons:
- Can be expensive for smaller businesses
- Complex feature set might require extensive training
